Privacy Policy

Welcome to Cleobetra Casino. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our site, create an account, use our services, contact support, or otherwise interact with us. It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.

Scope and Acceptance

This policy applies to all visitors and registered users of Cleobetra Casino. By using our services or providing personal information, you accept the practices described here. If you do not agree with this policy, please do not use our services.

Information We Collect

We collect information that is necessary to provide and improve our services, verify identity where required, support account management, and meet legal obligations. Types of data we collect include:

Account and identity information: name, date of birth, email address, residential address, username, and any other data you provide when registering.
Verification documents: identity and address documents submitted for account verification and compliance checks.
Account activity and usage data: game activity, game preferences, bonus and promotion usage, session times, and other interactions within our services.
Technical and device data: IP address, device identifiers, browser and operating system, language, and other diagnostic or configuration data.
Support and communications: copies of communications with support, feedback, and records of disputes or complaints.
Responsible gambling and safety data: settings you choose for deposit limits, timeouts, self-exclusion requests, and any information provided during responsible gambling interventions.
Marketing preferences: whether you opt in to receive promotional messages and which channels you prefer.
Aggregate and anonymized data: aggregated statistics and analytics that do not identify you personally.

How We Use Your Information

We use personal data for clear and specific purposes, including:

To create and manage your account and provide our services.
To verify identity and eligibility, including reviewing verification documents where required.
To deliver customer support, respond to inquiries, and resolve disputes.
To operate, maintain, and improve our platform and services, including analytics and product development.
To administer promotions, bonuses, loyalty programs, and responsible gambling tools in accordance with our terms.
To detect, prevent, and investigate fraud, abuse, and other prohibited activities.
To communicate important service information and updates, and to send marketing messages when you have consented to such messages.
To comply with legal and regulatory obligations and to respond to lawful requests from authorities.

Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: to provide the services you requested and to manage your account.
Legal obligation: to comply with applicable laws and regulatory requirements.
Legitimate interests: for fraud prevention, security, service improvement, and maintaining the integrity of our platform, balanced against your interests and rights.
Consent: for marketing communications and any other optional processing for which you have explicitly agreed.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to make our site work, improve performance, and show relevant content. Typical uses include:

Essential cookies required for site functionality and security.
Analytical cookies to measure and analyze usage and performance.
Preferences and functional cookies to remember settings and improve your experience.
Marketing cookies to deliver offers and measure campaign effectiveness (used only with consent where required).

You can manage cookie settings through your browser and device controls. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Information

We may share personal data with trusted third parties when necessary to provide and improve our services:

Service providers who support platform operations, hosting, analytics, and technical maintenance.
Third-party game and platform providers as necessary to deliver gameplay and related features.
Parties involved in compliance, verification, security, fraud prevention, and dispute resolution.
Authorities and regulators when required by law or to respond to lawful requests.
Other parties in connection with corporate transactions such as a merger, sale, or reorganization (with appropriate safeguards in place).

We require third parties to protect personal data and use it only for permitted purposes. We do not sell your personal data for direct marketing purposes.

International Transfers

Your data may be processed or stored in countries other than your own. When we transfer personal data across borders, we use appropriate safeguards such as contractual protections and security measures to ensure an adequate level of protection in line with applicable law.

Data Security

We implement technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Measures include encryption of data in transit, access controls, regular security testing, staff training, and incident response procedures.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and legal requirements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Subject to applicable law, you have rights regarding your personal data, including:

The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual obligations.
The right to restrict or object to certain processing activities, including marketing.
The right to data portability where applicable.
The right to withdraw consent to processing where consent is the legal basis.
The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise your rights, contact us at [email protected]. We will respond to requests in accordance with applicable law, generally within 30 days. We may ask for information to verify your identity before fulfilling a request.

Automated Decision-Making and Profiling

We may use automated tools to analyze activity and detect fraud or risky behaviour and to personalize offers. Where automated decisions produce legal effects or similarly significant impacts, you have rights to review, explanation, and to contest decisions as provided by applicable law.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from persons under the legal minimum age for gambling in their jurisdiction. If we become aware that we have collected data from a minor, we will delete it as soon as reasonably possible.

Responsible Gambling and Privacy

We use personal data to provide and support responsible gambling features, including limit settings, timeouts, and self-exclusion. Information related to responsible gambling is treated with care and used to protect players and comply with applicable obligations.

Changes to This Privacy Policy

We may update this policy from time to time. When we make significant changes, we will notify you by posting the updated policy and, where appropriate, providing additional notice. Continued use of our services after changes constitutes acceptance of the updated policy.