Terms and conditions

These Terms and Conditions ("Terms") govern access to and use of the Cleobetra Casino online gaming and sportsbook services. By registering, depositing, playing or otherwise using Cleobetra Casino, you accept and agree to these Terms in full. If you do not agree, do not use the services. These Terms apply in addition to any specific rules, game rules, bonus terms and privacy policies published by Cleobetra Casino.

1. Legal Status

1.1 Legal Status – License Number

1.1.1 Cleobetra Casino operates under remote gaming licence number ALSI-152406028-FI2 issued for business-to-consumer online gambling activities.

1.1.2 The stated licence is valid until June 2026, subject to renewal and regulatory conditions imposed by the issuing authority.

1.2 Legal Status – Issuing Authority

1.2.1 The licence is issued by the Anjouan Gaming Commission (Anjouan Offshore Financial Authority).

1.2.2 The issuing authority regulates remote gambling operations under its applicable rules and procedures and maintains registry records for licensed operators.

1.3 Legal Status – Jurisdiction

1.3.1 Cleobetra Casino is licensed and operated under the laws applicable to the issuing authority specified above and provides remote online casino and sportsbook services to customers in permitted jurisdictions.

1.3.2 The licence and regulatory framework determine certain operational and compliance obligations, including anti-money laundering, player protection and dispute handling.

1.4 Legal Status – Allowed to Operate in Australia

1.4.1 Cleobetra Casino accepts players resident in Australia in accordance with its licensing and operational model and currently provides AUD currency support and Australia-facing offers.

1.4.2 Acceptance of Australian players does not constitute legal advice. Players are responsible for ensuring they may lawfully play in their place of residence and for complying with local laws.

2. Registration and Login

2.1 Registration and Login – Step-by-Step Process

2.1.1 To register an account, visit the Cleobetra Casino website and select Register or Sign Up, provide a valid email address, password, currency preference and full name, and complete the required personal details.

2.1.2 You must confirm your registration using the email confirmation link sent to the address you supplied.

2.1.3 After registration, you may log in using your email address and password and, where available, enable two-factor authentication (2FA) for additional security.

2.1.4 To make deposits and access promotional offers, you must select the welcome bonus (if applicable) through the cashier or promotions section before confirming a qualifying deposit.

2.2 Registration and Login – Is KYC/ID Verification Required

2.2.1 Cleobetra Casino requires identity verification (KYC) to comply with licence conditions and anti-money laundering obligations.

2.2.2 Players must provide government-issued identification, proof of address and, where applicable, payment method verification before large withdrawals or where account activity triggers verification checks.

2.3 Registration and Login – Time to Activate Account

2.3.1 Basic account activation following registration and email confirmation is immediate in most cases.

2.3.2 Full KYC approval may take from a few hours up to 24–48 hours, depending on document completeness and verification queues.

2.4 Registration and Login – Terms of Registration (Age, Accounts, Restricted Countries)

2.4.1 The minimum age to register and play is 18, or such higher age as required by applicable local law. Proof of age may be requested.

2.4.2 Only one account is permitted per person, household and IP address. Duplicate accounts may be closed and balances forfeited.

2.4.3 Registration is prohibited from jurisdictions where online gambling is illegal or where access is restricted by Cleobetra Casino for regulatory or risk-related reasons. Players must verify their eligibility before registering.

3. Games & Providers

3.1 Games & Providers – Top Games

3.1.1 Cleobetra Casino offers a variety of popular slot and table games, including widely recognised high-volatility and jackpot titles.

3.1.2 Live dealer offerings include standard table games such as blackjack, roulette and baccarat, provided through certified live studios.

3.2 Games & Providers – Software Providers

3.2.1 Games are supplied by a range of third-party studios and content providers. Cleobetra Casino integrates multiple established providers to deliver both RNG and live gaming content.

3.2.2 Individual provider certification and auditing remain the responsibility of each supplier. Cleobetra Casino relies on suppliers' compliance with recognised industry testing and standards.

3.3 Games & Providers – Total Game Count

3.3.1 The number of available games may vary by region and over time. The game lobby comprises thousands of titles, including RNG slots, jackpot games, live tables and specialty games.

3.4 Games & Providers – Game Categories

3.4.1 Games are organised into categories such as slots/pokies, progressive jackpots, live casino, table games, video poker and instant/crash games.

3.4.2 Not all games contribute equally toward wagering requirements. Contribution rates and eligible titles are specified in the applicable bonus and promotion rules.

4. Bonuses & Promotions

4.1 Bonuses & Promotions – Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 Promotional offers, including welcome bonus amounts, match percentages and free spins, are described in the promotions section and are subject to specific promotional terms and wagering requirements.

4.2 Bonuses & Promotions – Welcome Offers Specific to Australia

4.2.1 Australia-facing welcome offers, where available, are denominated in AUD and require compliance with the stated minimum deposit and wagering conditions.

4.3 Bonuses & Promotions – Process of Activation for Welcome Bonus

4.3.1 To claim a welcome bonus, you must opt in through the cashier or enter any required bonus code and make a qualifying deposit that meets the applicable minimum threshold.

4.3.2 Bonus credits and free spins are credited according to the promotion schedule and any staged allocation described in the promotion.

4.4 Bonuses & Promotions – Wagering Requirements

4.4.1 Bonus funds and winnings from free spins are subject to the wagering requirements specified in the applicable bonus terms. Wagering contributions vary by game and are applied as published.

4.4.2 Wagers placed in breach of the bonus rules, including exceeding maximum bet limits during wagering, may result in forfeiture of bonus funds and winnings.

4.5 Bonuses & Promotions – Time Limits

4.5.1 Bonuses and promotional credits are valid for the periods specified in each promotion. Any unused bonuses or winnings still subject to wagering upon expiry will be forfeited.

4.6 Bonuses & Promotions – Recurring Promotions

4.6.1 Cleobetra Casino may offer recurring promotions, including reload bonuses, tournaments and cashback offers. Each promotion is governed by its own terms and conditions.

4.7 Bonuses & Promotions – Cashback Offers

4.7.1 Cashback offers, where applicable, are calculated and paid according to the relevant promotion rules and may include reduced or single-digit wagering requirements where specified.

4.8 Bonuses & Promotions – Reload Bonuses

4.8.1 Reload or deposit match bonuses for existing players are offered at Cleobetra Casino's discretion and are subject to applicable minimum deposits, wagering requirements and validity periods.

4.9 Bonuses & Promotions – Free Spins Bonuses

4.9.1 Free spins awarded through promotions apply only to designated games and include a specified spin value together with applicable wagering conditions for any resulting winnings.

4.10 Bonuses & Promotions – General Bonus Terms and Conditions

4.10.1 Only one active bonus may be used at any one time unless expressly stated otherwise. Bonus abuse, exploitation of system errors or prohibited play may result in bonus forfeiture and account action.

4.10.2 Maximum permitted bet limits while wagering bonus funds are specified in the applicable bonus terms. Winning caps and excluded games are described within each promotion.

5. VIP/Loyalty

5.1 VIP/Loyalty – VIP Tiers and Rewards

5.1.1 Cleobetra Casino operates a tiered loyalty programme that rewards eligible players with benefits including higher withdrawal limits, personalised support and enhanced cashback.

5.2 VIP/Loyalty – How to Qualify

5.2.1 Qualification for VIP tiers is based on real-money wagering and deposit activity. Progression may occur automatically or by invitation.

5.3 VIP/Loyalty – Loyalty Program Description

5.3.1 Loyalty points are earned through eligible wagering and may be redeemed for bonuses or other rewards as described in the programme rules.

5.4 VIP/Loyalty – Loyalty Program Rules

5.4.1 Points are not awarded for play funded by bonus balances unless expressly permitted. Redemption thresholds and point expiry are governed by the loyalty programme terms.

6. Payments

6.1 Payments – Deposit Methods (Min/Max, Times, Fees)

6.1.1 Accepted deposit methods include major debit and credit cards, e-wallets and selected cryptocurrencies where available. Minimum deposit requirements for promotional eligibility are specified in the relevant bonus terms.

6.1.2 Deposits are generally processed instantly. Cleobetra Casino does not normally charge deposit fees, although third-party providers or card issuers may apply their own charges.

6.2 Payments – Withdrawal Methods (Min/Max, Times, Fees)

6.2.1 Withdrawals may be made via card, bank transfer, e-wallet or supported cryptocurrencies, subject to verification and applicable limits.

6.2.2 Withdrawal processing times depend on the selected payment method and verification status. Payouts may be subject to minimum and maximum limits and may not be processed on certain days, such as weekends, as specified by Cleobetra Casino.

6.2.3 Cleobetra Casino does not normally charge withdrawal fees; however, payment providers may apply their own charges. Cleobetra Casino may refuse or delay withdrawals where KYC requirements remain incomplete or where account activity raises compliance concerns.