Responsible gambling

Responsible Gambling

We want you to enjoy your time playing. Gambling should be a form of entertainment, not a source of stress, harm or financial pressure. This page describes practical steps and tools you can use to keep your play safe and under control. If any part of this guidance feels relevant to your situation, please reach out—support is available, and people are ready to listen and help.

Responsible Gambling Tools

Cleobetra Casino provides a range of straightforward tools to help you manage how you play. Most of these features are available through your account settings or by contacting customer support.

Deposit limits: Set daily, weekly or monthly maximums to control how much money you add to your account.
Loss limits: Set a maximum amount you are willing to lose over a chosen period so losses do not escalate unexpectedly.
Session limits and reminders: Choose how long you play before receiving a reminder or an enforced break.
Time-outs: Take a short break from your account, from 24 hours up to several weeks, without permanently closing it.
Self-exclusion: Request a longer-term or permanent restriction from playing. This removes access to your account and prevents future gambling activity with us.
Reality checks: Enable on-screen notifications showing how long you have been playing and how much you have spent.

Warning Signs of Problem Gambling

Recognising the signs early helps you take control before problems become more serious. Common indicators include:

Spending more time or money than you intended.
Chasing losses by increasing your stakes or extending play sessions.
Feeling anxious, restless or irritable when trying to stop.
Neglecting work, family or daily responsibilities because of gambling.
Borrowing money, selling possessions or hiding spending to finance gambling.
Relying on gambling as your primary way to improve your mood or avoid problems.

How to Set Limits

Practical and realistic limits help keep gambling enjoyable and manageable.

Decide in advance how much you can afford to lose without affecting bills or essential expenses. Treat this as entertainment spending.
Set deposit limits that match your budget—daily, weekly or monthly—and lower them whenever necessary.
Use session limits and reality checks to remind yourself when it is time to stop.
Keep your household finances separate from gambling funds. Consider using a dedicated payment method for gambling only.
Share your limits with a trusted friend or family member who can help keep you accountable.

Time-Outs and Self-Exclusion

When a short break is not enough, time-outs and self-exclusion can provide additional protection.

Time-out: A temporary pause, lasting from several days to several weeks, that prevents you from logging in or placing bets. It is suitable if you simply need a break.

Self-exclusion: A longer-term or permanent restriction that removes access to gambling services and usually prevents new accounts from being opened during the exclusion period.

To activate either option, visit your account settings or contact customer support. Cleobetra Casino will confirm the details and guide you through the process respectfully and promptly.

If you choose self-exclusion, consider additional steps such as removing saved payment methods, uninstalling gambling applications and asking someone you trust to help you maintain your decision.

When to Seek Additional Help

If you recognise several warning signs, or if gambling is causing financial, health or relationship difficulties, professional support can make a meaningful difference.

Speak with a qualified counsellor who specialises in gambling-related issues. Confidential support is available in many regions.
If gambling is creating financial hardship, seek independent financial advice or contact a debt counselling service for practical guidance.
If you feel overwhelmed, depressed or are experiencing thoughts of harming yourself, contact your local emergency services or an appropriate crisis support service immediately.

Practical Tips for Safer Play

Small changes can significantly reduce risk and help you stay in control.

Set a strict gambling budget and never chase losses.
Take regular breaks and avoid long sessions, especially late at night when decision-making may be impaired.
Avoid gambling when you are stressed, tired or under the influence of alcohol or drugs.
Limit access to funds by removing stored payment methods from your account.
Choose lower-stake games if you enjoy extended play, and remember that faster games can lead to quicker losses.

Support for Friends and Family

If someone you care about is struggling with gambling, your support can make a real difference.

Listen without judgement and express your concerns calmly. Avoid blaming or shaming.
Encourage them to use responsible gambling tools such as deposit limits, time-outs or self-exclusion, and offer to help set them up.
Suggest professional support and assist them in finding appropriate counselling or financial advice if needed.
Set healthy boundaries for yourself and decide what financial or emotional support you are able to provide.
If there is an immediate risk of harm or severe financial distress, contact local emergency services or the appropriate crisis support organisation.

Your wellbeing is the priority. If you ever decide to change how you play or need support taking the next step, Cleobetra Casino encourages you to reach out. Seeking help is a positive decision, and support is available whenever you need it.